Terms of Service

1.1 Operating Hours & Access

• 24/7 access available for monthly members
• Daily pass holders: 8:00 AM to 8:00 PM
• Weekly pass holders: 6:00 AM to 11:00 PM
• Biometric access provided for monthly members
• Access cards issued for weekly members

1.2 Facilities Usage

• High-speed internet (1 GBPS dedicated line)
• Meeting rooms (booking required)
• Printer & scanner access (fair usage policy applies)
• Pantry services (complimentary tea & coffee)
• Phone booths for private calls

1.3 Community Guidelines

• Maintain professional decorum
• Respect noise levels in shared spaces
• Keep workspaces clean and organized
• Follow COVID-19 safety protocols
• No smoking within the premises

2.1 Membership Types

2.2 Payment Terms

• All payments must be made in advance
• Accepted payment methods: Credit/Debit cards, UPI, Net Banking
• GST will be charged as applicable
• Security deposit required for monthly memberships (refundable)
• Late payment fees apply for recurring memberships

2.3 Additional Services

• Virtual Office: ₹499/month
• Meeting Room Credits: ₹300/hour
• Locker Rental: ₹500/month
• Print/Scan: ₹2/page (B&W), ₹5/page (Color)
• Event Space Rental: As per requirement

3.1 Cancellation Notice Periods

3.2 Refund Policy

• Full refund if cancelled within notice period
• Partial refund for early termination of monthly plans
• No refund for unused services or amenities
• Processing fees are non-refundable

3.3 Termination by Genesis

• Violation of community guidelines
• Non-payment or repeated late payments
• Damage to property or equipment
• Harassment or misconduct
• Illegal activities

4.1 Personal Property

• Members are responsible for their personal belongings
• Lockers available for secure storage
• Genesis not liable for loss or damage of personal items
• CCTV surveillance for common areas only

4.2 Insurance Requirements

• Professional liability insurance recommended
• Equipment insurance for personal devices
• Genesis maintains property and liability insurance
• Additional insurance options available

5.1 Internet Usage

• Fair usage policy applies
• No illegal downloads or streaming
• VPN usage allowed for business purposes
• Bandwidth monitoring in place

5.2 Guest Policy

• Guests allowed during business hours
• Maximum 2 guests per member
• Guest passes available for purchase
• Members responsible for guest conduct